Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag a concern about how an online casino handles bonuses or payouts? This page explains the best way to reach us and what happens once your message lands in our inbox.
How to Contact Our Team
Email is the most reliable way to reach us. Send your message to [email protected] and a member of the team will read it personally — we don't rely on automated replies to stand in for a real answer.
To help us respond faster, it's worth including a few specifics: which casino or page you're asking about, what device or state you're playing from, and a short summary of the issue. If your query relates to a specific offer, mentioning the operator by name (for example, one of the sites listed in our Best Non GamStop Casinos 2026 guide) helps us point you to the right information quickly.
What You Can Get in Touch About
We hear from a wide range of readers, and most enquiries fall into a handful of categories:
- Casino comparisons and rankings — questions about how we assess online casinos, why an operator sits where it does, or why a site isn't listed at all.
- Bonus terms and wagering — clarification on how welcome offers, free spins, or deposit match bonuses actually work, including wagering requirements, expiry windows, and withdrawal caps.
- Payments and withdrawal times — general questions about deposit and withdrawal methods, processing times, or verification steps, though for account-specific payment issues you'll need to contact the casino's own support team directly, since we don't hold customer account details.
- Corrections — if something on the site looks outdated, such as an offer that has changed or a licensing detail that needs revisiting, we want to know. Accuracy matters more to us than speed.
- Content suggestions — ideas for topics you'd like us to cover, whether that's a new state's regulations, a payment method we haven't addressed, or a category of games you want more detail on.
- Responsible gambling concerns — if you or someone close to you is finding it hard to control their gambling, tell us and we'll point you towards relevant support services and self-exclusion tools.
What We Can't Help With
We're an independent comparison and review site, not a casino operator. That means we can't access your casino account, process a withdrawal on your behalf, or override a casino's own terms and conditions. If you have a dispute with a specific site over a bonus, a delayed payout, or a closed account, the fastest route is usually the casino's own customer support channel, followed by their licensing regulator if the issue isn't resolved. We're happy to explain how that process generally works, but we aren't a party to your agreement with any operator.
Response Times and What Happens Next
Once your email arrives, it's reviewed by someone on our team and directed to whoever is best placed to answer it. We aim to reply within two working days, though this can stretch a little during busier periods — we'd rather take the time to give you an accurate answer than send a rushed one.
If your enquiry touches on something time-sensitive, such as a licensing question or a factual error affecting a live offer, mention that clearly in your subject line so we can prioritise it.
A Note on Editorial Independence
Some of the casinos we cover pay us a commission when a reader signs up through our site. That relationship never decides how a casino is ranked or reviewed — our ratings are based on the same criteria for every operator, regardless of whether a commercial arrangement exists. If you ever want to know more about how a particular listing was assessed, ask us directly and we'll explain our reasoning.
Before You Reach Out — A Few Quick Checks
Some questions can be answered faster if you check a couple of things first:
- Confirm you're located in a state where online casino play is legal, and that you meet the minimum gambling age, which is typically 21 depending on the state and activity.
- Check the casino's own terms page for the specific bonus or payment question — operators update these regularly, and we may not have the very latest wording cached on our site yet.
- If your concern is about responsible gambling, know that most licensed US casinos offer deposit limits, time-outs, and self-exclusion tools directly in your account settings — these are often the quickest way to act.
Looking for Support With Gambling Habits?
If gambling has stopped being enjoyable, or is affecting your finances, relationships, or wellbeing, please say so in your message. We can point you towards national responsible gambling organisations and state-level support services. You don't need to explain your situation in detail — just letting us know is enough for us to send relevant resources your way.
We read every message that comes through, and we appreciate readers taking the time to write in — whether it's a correction, a question, or simply feedback on how we can make the site more useful.